Case Studies in Hull: April 2020

Patient Partnership

The outreach team have been working with this rough sleeper for over 3 years. In that time, we have supported him to many places i.e. probation, hospital and DWP. He has spent time in and out of prison but every time he has come out of prison he has returned to the streets. It has been a difficult time for him due to him having physical and mental health problems. He has been in many accommodation providers but due to him mentally breaking down he has been asked to leave. He was running out of options and it was looking like if he did not find somewhere to live then there was a high possibility that he would end up back in prison. The outreach team was trying our best to avoid this option because it would just strip him of his freedom. This guy was crying out for help but even when we got him into places that could help with his mental health, he was asked to leave due to his behaviour.

At the start of March, he was asked to leave accommodation, but we told him that it was getting difficult for us on the outreach team because more and more places were refusing him. There was an emergency meeting with other agencies, and we came up with a plan of action. There was discussion of an accommodation provider that deals with people with complex needs. The accommodation provider agreed to meet with the rough sleeper. I visited the rough sleeper and he was bedded down and I told him that someone is coming to see him, and they are going to consider have him at their accommodation. He told the team to go away at first and then said that he was fed up of going in and out of accommodation and was just going to carry on rough sleeping. The team told him that this would be more stable and permanent, and they would help him deal with the problems that he was facing. He eventually came around and warmed to the idea of meeting the accommodation provider. This turned out positively because they accepted him. The team picked up the rough sleeper the next day and took him to where he was going to be staying and he could not stop smiling.

It has been a real positive outcome and without the outreach team and other agencies being involved and working hard to make sure that even though he has fell on hard times, our team and other agencies was always there to pick up the pieces. I am glad to say that he has settled in his accommodation and hopefully will stay there for a long period of time.

Coronavirus Safety

The Emmaus rough sleeper outreach team have been working with a rough sleeper who has been outdoors for a long period of time. He has previously refused all offers of support with accommodation and expressed that he is happy living outdoors and insisted that there was nothing the team could help him with regarding accommodation. The team have previously supported him with setting up a settled status claim and helped him to maintain contact with his family who have helped with this process. Although he insisted, he did not want to access any emergency accommodation throughout this time.

However, considering recent events with the coronavirus pandemic, the team have worked closely with Hull city council to help accommodate everyone into a place of safety where they are able to self-isolate if they need to and stay indoors to prevent the spread of the virus. We discussed the coronavirus with the rough sleeper and informed him of the risks and dangers this has to his physical health. We explained that he would be better protected from this virus if he had a safe place indoors where he was able to self-isolate if he falls ill and prevent the spread of the virus. He said he would have a think about this due to being on the streets for a long time, the idea of living indoors was very overwhelming for him.

We continued to visit this rough sleeper and help him understand the health risks associated with this virus and he began to see how he may be considered more vulnerable as he is spending more time outdoors than most people. We helped him to get in contact with his family using our phone, who also encouraged him to accept our support. He then articulated to the team that he understands that he needed to be indoors and explained that he wanted to protect himself and others from the virus. We then passed this information on to the council who then found somewhere for him to be placed. He thanked the team for helping him to stay safe and is now continuing to access the accommodation which was provided for him. The team are now going to take this opportunity to try and engage with this person whilst he is in accommodation to offer more intense support with issues such as addiction which he has previously refused in the past by signposting him to and supporting him to access specialist services such as Renew.

Mobile Success

The Emmaus rough sleeper outreach team have been working with a rough sleeper who has been outdoors for a long period of time. He has previously refused all offers of support with accommodation and expressed that he is happy living outdoors and insisted that there was nothing the team could help him with regarding accommodation. The team have previously supported him with setting up a settled status claim and helped him to maintain contact with his family who have helped with this process. Although he insisted, he did not want to access any emergency accommodation throughout this time.

However, considering recent events with the coronavirus pandemic, the team have worked closely with Hull city council to help accommodate everyone into a place of safety where they are able to self-isolate if they need to and stay indoors to prevent the spread of the virus. We discussed the coronavirus with the rough sleeper and informed him of the risks and dangers this has to his physical health. We explained that he would be better protected from this virus if he had a safe place indoors where he was able to self-isolate if he falls ill and prevent the spread of the virus. He said he would have a think about this due to being on the streets for a long time, the idea of living indoors was very overwhelming for him.

We continued to visit this rough sleeper and help him understand the health risks associated with this virus and he began to see how he may be considered more vulnerable as he is spending more time outdoors than most people. We helped him to get in contact with his family using our phone, who also encouraged him to accept our support. He then articulated to the team that he understands that he needed to be indoors and explained that he wanted to protect himself and others from the virus. We then passed this information on to the council who then found somewhere for him to be placed. He thanked the team for helping him to stay safe and is now continuing to access the accommodation which was provided for him. The team are now going to take this opportunity to try and engage with this person whilst he is in accommodation to offer more intense support with issues such as addiction which he has previously refused in the past by signposting him to and supporting him to access specialist services such as Renew.

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