Case Study December

I met this man after my colleague started his settled status application with him because he is from a European country and he needed help as he was homeless and spoke very limited English. After this, he came onto my case load and I began to meet him. He lives in a tent but said that he only goes there after 1am and leaves early in the morning at 6am. These times are not during our normal working hours so we are planning to check if this is true when we do the monthly RSI count. In the meantime we have been doing different things to his tent, by placing different things, like warm clothing or leaving his tent unzipped a little to see if anything has been moved the following day. When we checked the things we changed had been altered back and moved, so this proves he is in fact going back to the tent. This man has no income or access to benefits which means he cannot access any hostels.

During my time with this man it has been difficult as I have tried to do things that we have never done before. This man has no income, no bank account and no settled status. We ran into more and more problems. We tried to create a bank account for him through a new No fixed Abode scheme, however they needed to verify his “care of address” which would be ours. Because of this the bank suggested starting his universal credit application and to put our care of address on there. We began the Universal Credit application, however because this man had no bank account we could not finish his application.

This then made me have to have contact with the managers of the bank and universal credit in Hull. They have been really helpful and we managed to get these accounts sorted and up and running.

Once both were set up within a week we had an email from his settled status, Universal Credit and Bank account saying there were issues with each one and the accounts were being closed. This is because there was issues with his care of address with his bank, with previous possible convictions but it has been proved that he had nothing to do with the convictions. Also he failed his habitual residency test with Universal Credit which he had more than enough evidence to prove otherwise. Now we are in the process of appealing each decision and I am working every day to try and push each organisation to decide quickly so that we can get this man off of the street.

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