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Case Study – July 2021

Jesse from the Outreach Team has been working continuously with a gentleman to help him maintain his property and various issues that he was facing. He was living in temporary accommodation but was then moved into a more permanent property. However, he was requesting Jesse’s help most days with problems that he was struggling with, and he was on the verge of becoming homeless. The gentleman explained that he had not had any electricity or hot water for nearly a year and that he did not have any furniture within his property. He also had not spoken to universal credit for a long time and his claim was stopped at one point due to lack of engagement. This was difficult for the gentleman as he required a translator each time he needed to contact the job centre which was sometimes difficult to arrange. In the height of Covid-19 he was unable to turn up in person at the job centre and explained that he was unable to communicate over the phone. This individual was also struggling to maintain his property as he was unable to speak English and the services that he was contacting were not able to understand him […]

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Case Study March 2021

The outreach team have been working with a rough sleeper for 10 months on and off. We first came across him bedded down on a mattress that he found on the street. He initially told us that he was waiting for a friend and he will be going to stay with them later on. We kept visiting the area to make sure that he was not there and had indeed gone to go and stay with his friend. We went there day and night and when we visited, he was there 90% of the time. We asked him where his friend was, but he would say that he is still coming. This story went on for weeks and we knew that his friend was not coming. We understand that he might have felt embarrassed to tell us that he was rough sleeping but us as a team we do not judge people or want to make them feel embarrassed, we are just there to help as much as we can. We kept visiting him, but he would not engage very well with the outreach team, we made sure that he had warm clothes and bedding. We tried to see if he would […]

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Case Study: February 2021

The Outreach team have been working very hard during February to combat homelessness. We have been working nonstop to ensure that anyone that is either homeless or at risk of homelessness are given the advice and support to prevent or help them to find alternative accommodation and not have to spend a night on the street. The Outreach team work with individuals that are entrenched and have been on the street for years. Regarding the people that are entrenched and living on the street, it could take weeks, months and years to build a relationship with and once they feel that they can trust you, it will help to enable them to possibly think about the idea of coming indoors. For some of the rough sleepers that we have that are entrenched it is vital that we work with them around all aspects of their life because some people are on the street due to a whole of array of issues that they have experienced in the past or present. For some of these people the thought about going indoors is daunting and can be scary when they have got used to living on the streets. We work closely with […]

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Case Study: January 2021-2

At the start of January, I came across a man who we used to see quite often on the street last year. It turned out that he was homeless again. He approached us outside of one of the hostels on his bike and told us that he was no longer able to return to his HMO as he was accused of drug dealing. We asked if he would like us to get in touch with housing options to try and get him into a hostel for the night. He said yes, but he needs to go somewhere first and would be back in 10 minutes. We gave him a meeting spot and waited there for half an hour, but he did not return. Whilst we were waiting for him, I did some investigating into his situation. I called around the hostels and he was banned from one of them but the other had a main room available and suggested that we work quickly to try and move him straight into a main room. Because the man did not return, we tried to find him but he was nowhere to be found. A few days later the man was walking around […]

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Case Study: January 2021

The Outreach team was alerted by the police to a vulnerable adult that was rough sleeping the night before due to a relationship breakdown. We went to visit the rough sleeper and he was very grateful that we went to see him as he was afraid and did not know what to do. We asked him some questions to guage what services needed to be involved and what the best help would be for him. He told us that he has a brain injury and that he also has other underlying health conditions and that if he is alone on the street he could deteriorate very quickly and become seriously ill. This gentleman suffers with seizures due to his brain injury and he said that they are more frequent when he is stressed. He told us that he had one last night due to stressing about being on the street. The outreach team walked down to a place called Park Street which is an assessment centre for the homeless. He was assessed by the Riverside staff who determined that he would not be suitable for hostels. He was offered a stay on an e-bed at Park street, but he refused […]

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Case Study December:2

It is getting colder and colder outside and we are now in the height of Covid-19. It is a scary world to be living in especially for the people that are living on the streets. We are working day in and day out to get rough sleepers off the street. We have been working closely with all the services which include; Renew, Assertive engagement team, The Pathways team, Humberside police, Purple house, Hull City Council and Soup kitchens which provide food for the homeless, some of whom have provided this all throughout the pandemic. Without the vital support that these services provide we would not be in the good position we are in today in Hull, continuing to have low numbers of rough sleepers on the street. We are getting one step closer to ending homelessness but there is still a lot to be done. The outreach team will now be focusing on welfare checking people that are rough sleeping and making sure that if they do have to sleep outside we are helping them with their mental health, physical health and pointing them in the right direction to speak with the services that can help them further than what […]

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Case Study December

I met this man after my colleague started his settled status application with him because he is from a European country and he needed help as he was homeless and spoke very limited English. After this, he came onto my case load and I began to meet him. He lives in a tent but said that he only goes there after 1am and leaves early in the morning at 6am. These times are not during our normal working hours so we are planning to check if this is true when we do the monthly RSI count. In the meantime we have been doing different things to his tent, by placing different things, like warm clothing or leaving his tent unzipped a little to see if anything has been moved the following day. When we checked the things we changed had been altered back and moved, so this proves he is in fact going back to the tent. This man has no income or access to benefits which means he cannot access any hostels. During my time with this man it has been difficult as I have tried to do things that we have never done before. This man has no […]

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Case Study: November 2020

The Emmaus Outreach team have been working with a guy who has been on and off the streets for over a year now. We have tried numerous times to engage with him, but it is very hit and miss with this chap. Over the year that he has been rough sleeping we have secured him numerous beds across the city some of which he has turned up for but most of the time said he did not want to access the accommodation offered. We have also been working with his mental health worker and trying to get him to engage with this rough sleeper but with no success. This rough sleeper is very hard to engage with, but we must try and gain his trust so that when we do see him, he can have a chat with us about his problems. We did manage to secure him a room at a hostel where he stayed for a month but unfortunately was asked to leave due to his behaviour, so we were back to square one and he was now back on the streets. It was now approaching winter and we were getting more and more concerned about his welfare […]

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Case Study: August to December 2020

A young man was sat on the street late at night in August was found by an organisation who deal with working women. They called me and said they were with someone who was homeless and asked if I would come and see him. I responded and went to see him. He seemed very young and vulnerable and spoke very quietly. I asked him his name, date of birth and lots of other information we usually ask. We filled out a form for a housing association and he was happy with this. He told us he had been convicted for arson previously so this limited his options. I knew his case would be difficult after this point as there are very few places that will accept people with previous convictions of arson because their insurance does not cover it. The young man also told me that he never wants to return to a hostel as he previously was bullied. After filling out the Humbercare form I said there was nothing I could do for him immediately as he didn’t want to go into hostels. After further investigation I found out that this young man was convicted for arson at his […]

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Case Study – SB

Safe to say the year 2020 has been rocky for everyone, but for someone with no fixed abode it is particularly difficult. It’s been a tough year, having had a short-term tough relationship, several heartbreaking losses (one being the death of my sister), losing my job and accommodation in the space of an hour and lock down rules making certain places no longer an option, I felt massively overwhelmed with little hope. It felt like it was one thing after another and this in turn impacted my mental health. I found myself making bad choices, spending time with people up to no good and turned to excessive alcohol drinking and developing a poor attitude towards my physical health. Over 6 months on and off I was sofa surfing, which is very unsettling and sadly becoming very common. Some nights I stayed over the bridge with family and some nights, I didn’t sleep at all. When I had nowhere sorted to go or if last minute, I wasn’t able to stay where I had arranged, I would find myself walking from one end of Hull to the other. The longest time spent consecutively with nowhere to go, setting off late from […]

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