Archive | Insights

Summer Case Study 4

Simon has been working well with one of our rough sleepers in the Crash Pad in Bridlington. The gentleman will be moving into his permanent home in the next few weeks. Thank you to the East Riding Council for all your support in this fast move on to a permanent home.

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Summer Case Study 3

The Hull Outreach Team came across a rough sleeper who said that he come from Leeds on the train and that he wanted to try and find his brother who was in Hull. This rough sleeper said that he did have accommodation in Leeds but did not wish to return. The team spoke with his support worker in Leeds and they said he was so close to getting permanent accommodation because he had been in a hostel for a year. Emmaus tried to find a bed for the rough sleeper, but he did not want to go into any emergency accommodation and said that he was fine sleeping outside. His support worker confirmed that he had mental health issues and that he is alcohol dependant and has been drinking alcohol for 9 months straight. I told the rough sleeper that we would come and find him the following day and support him to the relevant services due to it been late at night and no services were open. The next day we found this rough sleeper slouched in a bus stop and he said that he did not remember speaking with the team the day before and he told us […]

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Summer Case Study 2

The Outreach Team came across a tent during their shift. They approached it and found a young man inside. He was a little unsure at first and did not want to share much information with us. After getting into a conversation with him he told us that he has been released from prison with no fixed abode and had no where to go, so he was forced to sleep on the streets. He had no source of income and was not in receipt of any benefits. We worked with him to discuss his options with regards to housing. He said he had an appointment with the council housing options which he was going to attend that week. We encouraged him to go there and to explain his situation to them. We said we could help him to set up a benefits claim and he was happy for us to support him with this. The next time we visited he was a little more relaxed and he started to open up to us. He told us he was struggling with his mental health due to his situation and that he uses cannabis to deal with his thoughts. We advised that we […]

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Summer Case Study 1

The Hull Outreach team came across a chap who was rough sleeping near one of the hostels in the town after he was asked to leave due to his behaviour. He said his girlfriend had been taken to the hospital and was being kept in and he was worried about her. He said this was why he was acting the way he had been. He also made us aware he had various medical conditions and he needed to pick up his medication for these, while also needing some stitches removing from a wound to his eye. We contacted his partner to reassure him she was OK and in the best place to help her get better. We also accompanied him to the doctors and then the pharmacy to collect his medication and have his stiches removed. We then spent time with him trying to get some accommodation within other emergency accommodation in the city. We spoke to the housing team about this. Unfortunately he had been asked to leave other emergency accommodation due to behaviour recently and was unable to access the services there. We spoke to him about another accommodation option within the city which we could refer to […]

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Case study: building trust

The Emmaus East Riding Outreach team have been helping an older chap who has been homeless for 2 years now and has not really been engaging with the team. The rough sleeper has always kept himself to himself. In relation to housing the team spoke with his local council to see what they could offer. The council told the team that they might be able to look at a priority need for housing, but the rough sleeper did not want to sign the paperwork for the council to speak to his doctor. Due to him saying no to this the local council could only help with support with a bond or rent in advance but he would have to go back to the council building and talk with them. The rough sleeper did not make any more approaches to the council so we looked at different types of accommodation but every time we have got a step closer, he  said to us that he was okay and did not want to access accommodation and he would sort out everything himself. Due to this rough sleeper been very private surrounding his life we have had to gain his trust. The team […]

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Case Studies in Hull: April 2020

Patient Partnership The outreach team have been working with this rough sleeper for over 3 years. In that time, we have supported him to many places i.e. probation, hospital and DWP. He has spent time in and out of prison but every time he has come out of prison he has returned to the streets. It has been a difficult time for him due to him having physical and mental health problems. He has been in many accommodation providers but due to him mentally breaking down he has been asked to leave. He was running out of options and it was looking like if he did not find somewhere to live then there was a high possibility that he would end up back in prison. The outreach team was trying our best to avoid this option because it would just strip him of his freedom. This guy was crying out for help but even when we got him into places that could help with his mental health, he was asked to leave due to his behaviour. At the start of March, he was asked to leave accommodation, but we told him that it was getting difficult for us on the […]

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Case study: support with respect and dignity

Alison has been working closely with a Gentleman who has been entrenched in rough sleeping for over five years,  for over eight weeks Alison kept going to the gentlemen’s tent  and at first was talking to a closed tent door with only a voice replying yes and no, over an eight week period Alison and the gentlemen was building up a rapport and  having a few laughs with comments about not opening the tent until one day on our welfare check he came out, from there the Emmaus team visited on a regular basis and with a very slow approach and gained the gentleman’s trust, Alison has since taken the man to the job centre and applied for benefits, attended the ERYC to present as homeless, the doctors, estate agents, applied for furniture grants through the Hinge and council tax. All the above has happened with a very slow approach and the gentleman’s trust has been a big issue and he is a very proud man and accepting help is something he has never done, Alison met for a coffee with the gentleman and he argued with Alison who was paying for coffee for the Emmaus team, we had to […]

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Case study: East Riding – April 2020

Alison has been working closely with a young lady who found herself homeless in Bridlington over the past six weeks. Alison attended meetings at the Hinge and with a multi-agency approach, Natalie, Nathan from the East Riding of Yorkshire Council and Alison found the young girl accommodation. All three did not let the coronavirus stop them from getting the lady into her new home pulling out all the stops and on monday the lady got her keys and moved in with a furniture package provided by the East Riding Council.  The package enabled the lady to move into her new home  fast and get her off the streets.  The lady is now engaging with other services and receiving support and moving her life forward in a very positive way.

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Trusting the team

Alison has been engaging with  a gentleman who has been rough sleeping for many years. Over the past six weeks Alison has kept visiting and trying to engage and offer support. The gentleman has now started to trust the team and is starting to engage. We are hoping within the next few weeks that the gentleman will come and look at a property with the intention of him coming off the streets full time.

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Case Study – Hull: March 2020

The outreach team received a report from a member of the public to say that there was a gentleman sleeping under a bridge. The team wasted no time and visited this gent straight away to find out what the circumstances where to why he was sleeping on the streets. When we got there, we found it to be a new rough sleeper. The surroundings that he was in were not the best there was needles, rubbish and children lighting fires near to where he was bedding down. I spoke with the gent and asked him if he would come indoors but he said that he would go get help and did not need our support. We appreciated this and did ask a couple more times if he would like us to ring emergency accommodation or if he needed help with anything. He still refused. A day later we went to complete a welfare check and see if he would consider coming with us to try and see if we could sort out some emergency accommodation. We checked under the bridge, but he was nowhere to be seen and all his belongings had gone and even the mattress he was sleeping […]

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