Archive | Outreach

Case study: building trust

The Emmaus East Riding Outreach team have been helping an older chap who has been homeless for 2 years now and has not really been engaging with the team. The rough sleeper has always kept himself to himself. In relation to housing the team spoke with his local council to see what they could offer. The council told the team that they might be able to look at a priority need for housing, but the rough sleeper did not want to sign the paperwork for the council to speak to his doctor. Due to him saying no to this the local council could only help with support with a bond or rent in advance but he would have to go back to the council building and talk with them. The rough sleeper did not make any more approaches to the council so we looked at different types of accommodation but every time we have got a step closer, he  said to us that he was okay and did not want to access accommodation and he would sort out everything himself. Due to this rough sleeper been very private surrounding his life we have had to gain his trust. The team […]

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Case Studies in Hull: April 2020

Patient Partnership The outreach team have been working with this rough sleeper for over 3 years. In that time, we have supported him to many places i.e. probation, hospital and DWP. He has spent time in and out of prison but every time he has come out of prison he has returned to the streets. It has been a difficult time for him due to him having physical and mental health problems. He has been in many accommodation providers but due to him mentally breaking down he has been asked to leave. He was running out of options and it was looking like if he did not find somewhere to live then there was a high possibility that he would end up back in prison. The outreach team was trying our best to avoid this option because it would just strip him of his freedom. This guy was crying out for help but even when we got him into places that could help with his mental health, he was asked to leave due to his behaviour. At the start of March, he was asked to leave accommodation, but we told him that it was getting difficult for us on the […]

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Case study: support with respect and dignity

Alison has been working closely with a Gentleman who has been entrenched in rough sleeping for over five years,  for over eight weeks Alison kept going to the gentlemen’s tent  and at first was talking to a closed tent door with only a voice replying yes and no, over an eight week period Alison and the gentlemen was building up a rapport and  having a few laughs with comments about not opening the tent until one day on our welfare check he came out, from there the Emmaus team visited on a regular basis and with a very slow approach and gained the gentleman’s trust, Alison has since taken the man to the job centre and applied for benefits, attended the ERYC to present as homeless, the doctors, estate agents, applied for furniture grants through the Hinge and council tax. All the above has happened with a very slow approach and the gentleman’s trust has been a big issue and he is a very proud man and accepting help is something he has never done, Alison met for a coffee with the gentleman and he argued with Alison who was paying for coffee for the Emmaus team, we had to […]

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Case study: East Riding – April 2020

Alison has been working closely with a young lady who found herself homeless in Bridlington over the past six weeks. Alison attended meetings at the Hinge and with a multi-agency approach, Natalie, Nathan from the East Riding of Yorkshire Council and Alison found the young girl accommodation. All three did not let the coronavirus stop them from getting the lady into her new home pulling out all the stops and on monday the lady got her keys and moved in with a furniture package provided by the East Riding Council.  The package enabled the lady to move into her new home  fast and get her off the streets.  The lady is now engaging with other services and receiving support and moving her life forward in a very positive way.

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Trusting the team

Alison has been engaging with  a gentleman who has been rough sleeping for many years. Over the past six weeks Alison has kept visiting and trying to engage and offer support. The gentleman has now started to trust the team and is starting to engage. We are hoping within the next few weeks that the gentleman will come and look at a property with the intention of him coming off the streets full time.

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Case Study – Hull: March 2020

The outreach team received a report from a member of the public to say that there was a gentleman sleeping under a bridge. The team wasted no time and visited this gent straight away to find out what the circumstances where to why he was sleeping on the streets. When we got there, we found it to be a new rough sleeper. The surroundings that he was in were not the best there was needles, rubbish and children lighting fires near to where he was bedding down. I spoke with the gent and asked him if he would come indoors but he said that he would go get help and did not need our support. We appreciated this and did ask a couple more times if he would like us to ring emergency accommodation or if he needed help with anything. He still refused. A day later we went to complete a welfare check and see if he would consider coming with us to try and see if we could sort out some emergency accommodation. We checked under the bridge, but he was nowhere to be seen and all his belongings had gone and even the mattress he was sleeping […]

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Case Study – March 2020

The team has been working with a young lady in the East Riding area, she was very resistant to help at first, however the team never gave up making contact and visiting the lady, over past month the lady has engaged with the  Emmaus team, we have supported her to housing appointments, doctors the now going start attending the drug and alcohol service with Support from Emmaus. There is a mutual respect between the lady and the Emmaus staff and the lady has now confessed she will never have a drink any more before she meets the team as she respect’s us to much, this is a very big step for this lady and we are very proud that she is doing this and attending all the appointments.    

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Rosie's First Days

Rosie’s First Days

I have recently started working for the rough sleeper outreach team at Emmaus. Prior to this I worked with ex-offenders to help with the process of supporting them upon their release from prison. Many of these people struggled with their mental health and had problems establishing and maintaining relationships as well as developing trust, which often made it difficult to engage with them. Many people that I have come across so far, whilst working on outreach struggle with their self-esteem and have a lack of trust in services, which can make it more challenging to engage with them. I have been working for Emmaus for almost a month now and I have enjoyed every minute of being a part of this team as well as making small but imperative actions towards improving the outcomes for the homeless community in the daily aspects of this role. For instance, signposting and encouraging people to access health or drug/alcohol services is a regular occurrence which contributes to the general health of those we support on the streets. I have come to realise that sometimes the people we work with just need a little extra support to overcome the barriers to accessing the help […]

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Case Study August 2019

The Outreach Team had been informed by the Police that there was a couple sleeping in a derelict building within the City.  The police had already attended prior to the Outreach Team being informed.  Due to the site being extremely hazardous we attended with the Fire Brigade to identify this couple and offer support. When we arrived at the location it soon became apparent that this couple were rough sleeping in conditions that were unacceptable.  The man hole covers that he been removed, glass and other hazardous object were scattered around the site. The Outreach team entered the building with torches and after some time managed to locate the couple at the back of the building.  We identified ourselves and offered support as we needed to get them into accommodation which was safe. The couple engaged with the Outreach Team but straight away said that they didn’t want to be separated as they had been together 22 years.  We explained that it may not be possible to accommodate them in a double room, but would they accept a two single rooms in the same hostel.  They stated that they wanted to work with us and would accepts anything if they […]

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